Try as management may, ride, game, and performance problems will occur on the game floor or in the park and, if not handled immediately, can turn valued guests into serious problems.   The proximity of the Guest Service Area seems always to be more than a few steps away when there is a problem.  Sometimes, with each step taken the furor of the guest increases which may turn an inconvenience into a cataclysmic event that, according to the guest, has ruined their day, their vacation, or their life!

So, nipping the problem in the bud at the ride, game, or attraction will not only save the day for the guest, but save alienation of other guests, save staff time, and improve the guest service atmosphere at the site.

How?  The CORE system has a solution for this problem: floor refunds at the ride/game/attraction.  As a matter of fact, we have three solutions, each with reporting for audit and control purposes.

1. 1.Refund Command Card Only. A laminated, barcoded card is on the keychain of the manager-on-duty (MOD), is attached to the ride operator’s control keychain, or a similarly controlled disbursement.   The MOD or operator swipes the guest’s card at the ride/game/attraction’s card reader and then swipes their Refund command card.  If the guest has actually paid for a service at that same card reader within 10* minutes or 25* users, then the payment is reversed on the guest account.   (* indicates as settable time or quantity in the CORE system.)
   

2. 2.Employee ID and Refund Command Card.  Employee’s are established with limits on a user-by-user basis. Both a Refund Command Card and Employee ID are required to issue a refund as well as the requirement that the guest actually paid for the ride recently as discussed in option 1.
   

3. 3.Wireless handheld access by PDA such as an iPhone or other browser based device. Staff can effect a refund instantly and anywhere on site using web access to the guest services screen of the CORE system. 
   

For all situations - limits can be imposed and reports are generated for refund activity.

1. •Up to 99 refund command cards can be issued in the facility and removed from active status if lost. 
   

2. •Entitlements may be used to restrict employee cards to specific rides/games/attractions.
   

3. •Daily refund reports show all activity in the facility as it occurs.
   

4. •Guest account is flagged with each refund and the staff member providing the service.
   

For setup information click the Setup: Floor Refunds box below.